CDC Vouchers & Singpass:
Fixing Claims & Login Errors
Facing “Error 403” or “Not Eligible” messages? Follow this technical guide to restore your Singpass access and appeal for your 2026 Assurance Package benefits immediately.
Identify Your Issue
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Singpass Access Denied: If you are encountering Error Code F-102 or “Access Denied”, this usually indicates that your 2FA (Two-Factor Authentication) token is out of sync or your account has been dormant for too long.
Before attempting to claim CDC vouchers, you must reset your Singpass password. Do not try to log in repeatedly with the wrong password, as this will lock your account for 12 hours.
For elderly users who have forgotten their credentials, the fastest fix is to visit a physical Singpass counter at any Community Centre (CC) rather than struggling with the online reset flow.
“Household Not Found”: This is the most common error for new BTO owners or recently moved tenants. The CDC Voucher system relies on the Verified NRIC address database.
If you moved recently, you must update your NRIC address at a police post or ICA building first. The system updates within 3 working days after your NRIC change. Trying to claim before this update will result in rejection.
SMS Link Deleted/Lost: If you successfully claimed the vouchers but accidentally deleted the SMS from “Gov.sg”, do not panic. The vouchers are tied to the household address, not just the phone number.
Solution: Any other household member can log in to go.gov.sg/cdcv with their own Singpass. They will see the same voucher links and can resend the SMS to themselves or you.
Why Was I Rejected? (Diagnostic)
Check these hidden criteria. If any of these apply, the automated system will reject your claim instantly.
You do not need to be the “Head of Household” to claim. Any member with a valid Singpass registered to that address can claim. However, if someone else claimed it first, you cannot claim again.
Households with only Permanent Residents (PRs) or Foreigners are not eligible automatically. You must file an appeal if you have a Singaporean family member who hasn’t updated their address yet.
Did you update your NRIC less than 48 hours ago? The database sync between ICA and the CDC system is not instant. Wait 3 days and try again.
If you haven’t used Singpass for 6 months, it may be flagged as dormant for security. You must perform a facial verification (Singpass Face Verification) to reactivate it.
Instant Fixes
Select your error type below to see the immediate solution.
Account Locked
Singpass disabled after attempts
Click to FlipWait or Visit Counter
If locked due to wrong passwords, it auto-unlocks in 12 hours. For immediate unlock, you MUST visit a physical Singpass counter with your NRIC. Online reset is disabled during lock.
Mobile No. Changed
OTP going to old number
Click to FlipSingpass Face Verify
Download the Singpass App on your new phone. Use “Face Verification” to log in without SMS OTP. Once in, update your mobile number in the profile settings immediately.
Vouchers “Claimed”
But I didn’t claim them!
Click to FlipCheck Family First
99% of cases are due to another family member claiming them. Ask your parents/spouse. If confirmed unauthorized, call PA Contact Centre (6225 5322) to revoke and reissue.
No Smartphone
How to get paper vouchers?
Click to FlipVisit CC with NRIC
Bring your NRIC to the nearest Community Centre. The staff will print physical paper vouchers for you. These function exactly like cash coupons.
Appeal & Recovery Timeline
If you need to file an appeal for missing vouchers or status correction, expect the following processing times.
Visit vouchers.cdc.gov.sg and select “Appeals”. Submit proof of household composition (e.g., birth certs or tenancy agreement).
The People’s Association (PA) officer verifies your documents against ICA records. You might receive a call for clarification.
You will receive an SMS from “Gov.sg” or “PA” with the outcome. If approved, the voucher link is included in the SMS.
If the digital appeal fails or is complex, you may be invited to the CC to collect physical vouchers in person.
Security Alert
Government agencies and CC staff will NEVER ask for your bank One-Time Password (OTP) or credit card details to “unlock” your vouchers. If someone asks for a fee to help you claim, it is a scam.
Essential Related Reading
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Direct Action Portals
Use these secure links to resolve your issues immediately. Buttons below lead to Verified government sites.
Technical FAQ
Disclaimer: This guide is for troubleshooting purposes. For account-specific technical errors, please contact the Singpass Helpdesk directly. Mani Info Global is not affiliated with the Singapore Government.